Refund & Cancellation Policy
For ENGLOG subscription payments
We want ENGLOG to be fair and transparent. This policy explains how cancellations and refunds work for your paid subscription.
Nature of the Service
ENGLOG is a digital subscription service. On successful payment, full access to the paid features is granted instantly to your account. Because the service is delivered immediately and electronically, payments are generally treated as final once access is activated.
Cancellation
You may cancel your subscription at any time from your profile or by contacting support. Cancellation stops any future renewal; your access continues until the end of the period you have already paid for. We do not auto-charge a cancelled subscription.
Refund Eligibility
Activated subscriptions are non-refundable for the current period, as the digital service has already been made available. Refunds are considered only in genuine cases such as duplicate payments, a failed/erroneous charge, or a verified technical issue that prevented you from using the service.
Duplicate or Failed Payments
If you were charged more than once for the same plan, or money was deducted but the subscription was not activated, the extra amount is refunded in full to the original payment method after verification.
Processing Time
Approved refunds are initiated within 5–7 business days and credited to your original payment method (UPI / card / net-banking). The time it appears in your account depends on your bank or payment provider.
GST on Refunds
Listed plan prices are exclusive of 18% GST, which is added at checkout. Where a refund is approved, any GST collected on that amount is adjusted/refunded in accordance with applicable tax rules.
How to Request a Refund
Email us at support@digitalengineeringlogbook.com with your registered mobile number and the payment reference (Razorpay/UPI transaction ID). Our team will verify and respond within 2 business days.